Find Answers Anytime, Anywhere
Your central hub for knowledge

Resources

Find Answers Anytime, Anywhere
Your central hub for knowledge

Resources

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Empowering you with tools and expertise

Welcome to the ADMAC Resource Hub - your centralised solution for online help, manuals, downloads, and expert support.
Designed for businesses of all sizes, our hub provides everything you need to onboard new processes, resolve urgent issues, or simply explore the possibilities of your software. With remote options like TeamViewer, it’s as though we’re right there in the room with you, guiding you every step of the way

Instant access to support materials

Get immediate answers with our library of how-to guides, manuals, datasheets, and videos - all designed to help you troubleshoot and implement solutions quickly.

Remote access when you need it

With tools like TeamViewer, our experts can remotely access your systems to provide real-time guidance and solutions, making it feel like we’re right by your side.

Self-service training options

Train your team at your own pace with webinars, online demonstrations, and in-depth training resources. Onboard new staff or departments seamlessly without missing a beat.

Instant access to support materials

Get immediate answers with our library of how-to guides, manuals, datasheets, and videos - all designed to help you troubleshoot and implement solutions quickly.

Self-service training options

Train your team at your own pace with webinars, online demonstrations, and in-depth training resources. Onboard new staff or departments seamlessly without missing a beat.

Remote access when you need it

With tools like TeamViewer, our experts can remotely access your systems to provide real-time guidance and solutions, making it feel like we’re right by your side.

Instant access to support materials

Get immediate answers with our library of how-to guides, manuals, datasheets, and videos - all designed to help you troubleshoot and implement solutions quickly.

Self-service training options

Train your team at your own pace with webinars, online demonstrations, and in-depth training resources. Onboard new staff or departments seamlessly without missing a beat.

Remote access when you need it

With tools like TeamViewer, our experts can remotely access your systems to provide real-time guidance and solutions, making it feel like we’re right by your side.

ADMAC

Downloads and help.


Need assistance with an issue while on the move? We've gathered a selection of online resources for you to download and read. If you encounter any difficulties, feel free to reach out to the support team for help.

Two men are standing next to each other in front of a computer screen.

Project name

This is the text area for this paragraph.

Two men are standing next to each other in front of a computer screen.

Project name

This is the text area for this paragraph.

Two men are standing next to each other in front of a computer screen.

Project name

This is the text area for this paragraph.

Two men are standing next to each other in front of a computer screen.

Project name

This is the text area for this paragraph.

Contact Us

Expert advice

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Issues resolved quickly

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Software updates

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Tiered support levels

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Let’s build a lasting partnership

You’ll never feel left behind. Our support doesn’t stop at implementation; we’re with you for the long haul, offering proactive and personalised assistance every step of the way.

ADMAC

Downloads and help.


Need assistance with an issue while on the move? We've gathered a selection of online resources for you to download and read. If you encounter any difficulties, feel free to reach out to the support team for help.

Project name

Two men are standing next to each other in front of a computer screen.

This is the text area for this paragraph.

Project name

Two men are standing next to each other in front of a computer screen.

This is the text area for this paragraph.

Project name

Two men are standing next to each other in front of a computer screen.

This is the text area for this paragraph.

Project name

Two men are standing next to each other in front of a computer screen.

This is the text area for this paragraph.

Contact Us

Expert advice

A check mark in a circle on a white background.

Issues resolved quickly

A check mark in a circle on a white background.

Software updates

A check mark in a circle on a white background.

Tiered support levels

A check mark in a circle on a white background.

Let’s build a lasting partnership

You’ll never feel left behind. Our support doesn’t stop at implementation; we’re with you for the long haul, offering proactive and personalised assistance every step of the way.

Contact Us

Expert advice

A check mark in a circle on a white background.

Issues resolved quickly

A check mark in a circle on a white background.

Software updates

A check mark in a circle on a white background.

Tiered support levels

A check mark in a circle on a white background.

Let’s build a lasting partnership

You’ll never feel left behind. Our support doesn’t stop at implementation; we’re with you for the long haul, offering proactive and personalised assistance every step of the way.

Need help?

A black and white silhouette of a phone on a white background.

0330 133 3648
Office Number

A black and white envelope icon on a white background.
  • We have a firewall/VPN, how do you connect to our email securely?

    TCG uses Microsoft GRAPH protocol to securely connect to your Office 365 Exchange Server mailbox. DocProStar communicates over HTTPS with the standard port 443 required to be opened.

  • What do you do with the emails once classified and delivered?

    DocProStar does not delete emails from your inbox. We only move them to the designated target as specified by you. All emails that have been delivered will be deleted from our platform and only the reporting data is stored.

  • Do you store/archive emails?

    No, as soon as the emails are processed and moved to the defined folder we delete the emails from our system.

  • Can you integrate with Google Mail?

    This is not available in the standard configuration but can be made available upon request.

  • How do you classify and deliver emils/attachments to go to different departments?

    The questionnaire filled out by you dictates the rules to configure where classified emails are sent to. Hence, if you specify multiple recipients (in this case, various departments), emails will automatically be routed to the various departments.

Need help?

A black and white silhouette of a phone on a white background.

Office Number

0330 133 3648

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  • How do I open a SecurePay account?
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